Summary
Before making the switch to product design, I worked as a customer service representative for 2 years. My experience/background in customer service has really helped shaped my understanding of customer experience, behaviors, and emotions towards products as i try to adopt a User-centric approach during my design phases. I strive to better empathize with the users, to create memorable experiences, and not just design, but to design realistically with the user in mind.
Skills
UX Design, Photoshop and WordPress (intermediate) Customer service (advanced) Figma (advanced)
Experience & Projects
Hometrack
Mar 2021 - Mar 2021
Designer
Hometrack App: This is a real estate/property app Specifically designed to cut out the Exorbitant Fees (10-15%) charged by agents for connecting Landlords/ Property owners to people who want to rent their properties. Worked and delivered the Personas and user stories, user flow diagrams, conceptual wireframes, a prototype app, usability test results, and a clean and modern visual design.
Careerpool
Jan 2021 - Jan 2021
Designer
This Project is to design a minimum viable product for a Job Listing and Tracking Platform where users are able to search jobs, apply and track their applications. This was my first time working as part of the design team. I as part of team designed this product. I learn the importance of recognizing and focusing on various individual strength of team members during the design process in order to hasten he design process and make it as seamless as possible. I also learned the importance of feedback and keeping team members informed of individual progress.
Doc Now
Dec 2020 - Dec 2020
Designer
The Doc Now app is a telemedicine product that allows you to schedule a virtual session with a doctor. I thought through the process and documented the possible functionalities the app would have, wrote user stories for each of the new features I stated and created clean and modern visual designs for them.
Stutern
Sep 2020 - Jun 2021
Student Accelerator Program- UI/UX Design Track
Conducted user research, created personas, journey maps, wireframes, prototypes, visual designs and conducted user tests for various projects Successfully attempted a pixel-by pixel design of tangerine life website Learnt and Practiced High Level, low-level, IA flowchart/ Careerpool: This Project is an MVP for a Job Listing and Tracking Platform where users are able to search jobs, apply and track their applications. Case study Link Delivered insights to solve challenges in already existing digital product and services. example the doctall telemedicine app.
Ourbetng
Oct 2019 - Jan 2021
Customer Service Manger
Ensured that the Customer Services Team provides timely 2nd line support to all of our customers, liaising directly with clients and other internal departments where necessary. • Ensured that all clients promotional requirements were met and fulfilled. • Tested new markets and solutions, identified and highlighted technical issues and raised tickets using the company’s ticketing system to ensure all complaints/ issues are resolved and communicating the status of this process to clients where necessary. • Ensured that our betting platforms and processes met with regulatory requirements under the terms of the nigerian Gambling Commission licence. • Monitored payments in and out, setting up and maintaining processes for highlighting and identifying any elements of risk, money laundering and fraud. • Assisted the Head of Business Development in actively demonstrating the company’s back office tools and platform to potential clients and investors. • Carried out trainings based on the company’s back office tools to new staffs.
Education
University of Benin
History and Strategic Studies , BSc.
2012 - 2016
Hobbies & Interests
fashion